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Web Hosting and Actinic Hosting FAQ
Adding SMTP settings to Outlook 2007
Setting up an email account in Outlook 2007
Setting up an email account in Outlook 2003
Create an Email Address
Accessing Webmail
Webmail Usage
Adding SMTP settings to Outlook 2007
To add SMTP settings to an account that has already been set up in Outlook 2007, open the "Tools" menu at the top of the page and select "Account Settings".
Select the account you wish to add SMTP settings to and click the "Change..." icon.
Add the SMTP server name to the "Outgoing mail server (SMTP)" box.
If your SMTP server requires a username and password to use, click the "More Settings" button and move to the "Outgoing Server" tab. Click the "My outgoing server (SMTP) requires authentication" checkbox, select "Log on using" and enter the username and password for your SMTP server in the relevant boxes. Click the "OK" button when this has been done.
Click "Test account settings" button to ensure that everything is working correctly, then click "next" to confirm and "Finish" to end the wizard.
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Setting up an email account in Outlook 2007
Setting up an email account in Outlook 2007
Select the 'Tools' menu from the top menu bar, then select 'Account Settings'. A box will pop up listing any mail accounts you may already have set up. Click on the "New..." icon to launch the email account wizard.
Select "Microsoft Exchange, POP3, IMAP, or HTTP" from the E-mail Service window, and then click "Next".
Check the "Manually configure server settings or additional server types" box and then click "Next".
Select "Internet E-mail" from the list that appears, then click "Next".
Under the "User Information" header:
Set "Your Name" to your name as you want it to appear on outgoing emails.
Set "E-mail address" to your full email address (e.g. yourname@ducatistore.co.uk).
Under the "Server Information" header:
Set "Account Type" to POP3.
Set "Incoming mail server" to mail.ducatistore.co.uk
If you have SMTP provided, enter the SMTP server name into the "Outgoing Mail Server (SMTP)" box. If you do not have SMTP with Host-IT, you need to use the SMTP details provided by your ISP.
Under the "Logon Information" header:
Enter your full email address (e.g. yourname@ducatistore.co.uk) into the "User Name" box.
Enter the relevant password for the email address into the "Password" box.
If your SMTP server requires a username and password to use, click the "More Settings" button and move to the "Outgoing Server" tab. Click the "My outgoing server (SMTP) requires authentication" checkbox, select "Log on using" and enter the username and password for your SMTP server in the relevant boxes. Click the "OK" button when this has been done.
Click "Test account settings" button to ensure that everything is working correctly, then click "next" to confirm and "Finish" to end the wizard.
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Setting up an email account in Outlook 2003
Setting up an email account in Outlook 2003
Select the 'Tools' menu from the top menu bar, then select 'Email Accounts'. A box will pop up listing any mail accounts you may already have set up. Click on "Add a new e-mail account" and then "Next" to launch the email account wizard.
Choose POP3 as the server type and click "Next".
Under the "User Information" header:
Set "Your Name" to your name as you want it to appear on outgoing emails.
Set "E-mail address" to your full email address (e.g. yourname@ducatistore.co.uk).
Under the "Server Information" header:
Set "Incoming mail server" to mail.ducatistore.co.uk
If you have SMTP provided, enter the SMTP server name into the "Outgoing Mail Server (SMTP)" box. If you do not have SMTP with Host-IT, you need to use the SMTP details provided by your ISP.
Under the "Logon Information" header:
Enter your full email address (e.g. yourname@ducatistore.co.uk) into the "User Name" box.
Enter the relevant password for the email address into the "Password" box.
If your SMTP server requires a username and password to use, click the "More Settings" button and move to the "Outgoing Server" tab. Click the "My outgoing server (SMTP) requires authentication" checkbox, select "Log on using" and enter the username and password for your SMTP server in the relevant boxes. Click the "OK" button when this has been done.
Click "Test account settings" button to ensure that everything is working correctly, then click "next" to confirm and "Finish" to end the wizard.
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Create an Email Address
Creating Mailboxes
If you want to create an e-mail address associated with your site, like yourname@ducatistore.co.uk, you will need to create a mailbox.
To do this you will need to log into the domain admin panel / Plesk panel for the selected domain, once logged in you will need to do the following,
1. On your Home page, click the domain name you want to add the mail account to.
2. Click the Mail icon in the Services group.
3. Click Add New Mail Name.
You will now need to fill in the details for the mail account. Under the mail account properties section your domain will be shown to the right of @ sign, so you only need to specify the name of the mailbox and then add a new password of your choosing. When creating passwords do not make them too simple as this is makes it easy for any possible attacker to gain access to your account. For example, if your domain name is flower-shop.co.uk then don't create a password of flowershop , flower, flowers, shop, flshop etc even though this is simple to remember it is also simple to guess, we also recommend that you don't use the same password as your main control panel.
Note: When adding the mail account name this can be, your first name and last name separated by a dot, a department name, or any other text in Latin symbols. The name should be short enough to remember. It can comprise alphanumeric, dash, dot and underscore symbols.
Under the Control panel access section you can specify the user interface language, interface skin and sessions these can be adjusted as needed.
Under Mailbox section you will need to check the mailbox option to enable the mailbox and set the mailbox quota this can be left as default or set to a specific size.
4. Now click OK to complete this step and create your mailbox
Now your mailbox is created for that domain, and you can set up your favorite e-mail program so as to receive and send e-mail messages through your new mailbox.
Now, the mailbox is created, and a separate e-mail administration panel has been set up in Plesk. To enter it, the mailbox owner should visit the URL https://yourdomain.com:8443, type his or her e-mail address into the Login box, type the password for the mailbox into the Password box, and then click Login.
Note: All new mailboxes have web-mail access which can be accessed by http://webmail.yourdomain.tld using your email address and password to gain access to this feature.
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Accessing Webmail
Accessing Webmail
I want to check my emails and be able to send emails and replies from my domain name, how do I do this?
If you have the webmail services then you will be able to access them using mail.yourdomain.tld (where yourdomain.tld is your domain name).
When using the webmail for the first time you will need to set it up, when you login this will promped you for the Email account name and the address details, once this is filled out submit the details and you will be ready to use webmail.
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Webmail Usage
Webmail Usage
Webmail is directly connected with the POP3 mailbox on your domain and usernames through an independent connection system. If an email arrives within your POP3 mailbox and remains in that location uncollected, then it is accessible for webmail collection and reply.
In the same way as mail is available to webmail when not collected via POP3, the same is true the other way around, i.e. emails that you view within the Inbox of webmail, that remains within the inbox and not moved to any other webmail folder or deleted, will subsequently remain available for later collection via POP3.
However, mails which are moved out of the webmail inbox to custom folders or deleted, will NOT be accessible via POP3, unless you move them back into the Inbox location of the webmail facility.
Important: The deleted / trash option within webmail works the same as the deleted option within Outlook, i.e. it is not yet totally gone, and thus is still taking up data storage space until purged. In the same way, the draft folder and more importantly the sent folder accounts for data storage, so you should purge the content of these folders periodically and purge to recover data storage space.
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